DELIVERY INFORMATION
Your order will be delivered via UPS or one of our own Future Garments branded vehicles. The majority of our range is despatched from our two UK Logics Centres. On some occasions to expedite your order, we may despatch your product directly to you from a third party supplier, who may use the services of a different courier. This also means that your total order may arrive across a number of packages or multiple deliveries.
Yes, however we understand that the procedures that UPS have in place due to COVID-19 may differ from other couriers. Please contact us if you have any queries or would like to discuss the current procedure.
The majority of our range is despatched from our two UK Logics Centres. On some occasions to expedite you order we may despatch your product direct to you from a third party supplier. This means that your total order may arrives acro ss number of packages of number of deliveries.
When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" and do not accept the delivery. All items damaged in transit must be notified to us by calling our customer services team on 0121 555 1026 or sending an email to info@futuregarments.co.uk within 48 hours of delivery. Failure to do this may result in the parcel not being replaced. Please ensure you only sign for the number of packages physically received, it is your sole responsibility as the recipient to ensure you do not sign for any packages not received.
We understand that the procedures that UPS have in place due to COVID-19 may impact your ability to apply this procedure. Please contact us if you are left with a parcel you were unable to refuse.
You are able to track the progress of any order once it has been despatched by clicking on the tracking number provided. This will show you the details of your order you have placed with us. By clicking on the appropriate order number you will see the status of your order. Alternatively, you can telephone Customer services on 0121 555 1026.
On rare occasions parcels may be damaged once they have left. If you notice any damage when the courier presents your delivery. if there is any damage to the box at all please sign for as "damaged" and do not accept the delivery.
All parcels damaged in transit must be notified to us by calling our customer services team on 0121 555 1023 or sending an email to customerservices@eurox.co.uk within 48 hours of delivery. Failure to do this may result in the parcel not being replaced. Please ensure you only sign for the number of packages physically received, it is the sole responsibility of you the recipient, to ensure you do not sign for any packages no received.
We understand that the provisions that UPS have in place due to COVID-19 effect your ability to apply this procedure and advise any customers to contact us if you have been left a damaged parcelthat you were unable to refuse.
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time the offer can be withdrawn.
Future Garments or any of its trading divisions will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of Future Garments or any of its trading divisions contracts with customers please see our full Terms and Conditions.
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